SUNSHINE TREATS FREEZE-DRIED CANDIES N' MORE

BOLDER SNACKS LLC    -  www.boldersnacks.com

 

At Sunshine Treats Freeze-Dried Candies N’ More we send delicious snacks to customers. To make sure your transaction with us is a smooth one, please review the policies below. 

 

boldersnacks.com cannot accept returns of edible items. 

 
Please order carefully and follow all advisories and notes on our website.  Since food (consumable) products cannot be returned. If you have any questions or concerns about your order, please contact us before you submit the order.  

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If we are at fault and make a mistake in fulfilling your order, please contact us within 5 business days of receiving order so we can rectify the situation quickly.  On the 6th business day we can no longer process reships or refunds. Even if you don’t use it for months, open the box when it arrives to make sure the entire product is in good shape and your order is complete. 

  

PLEASE REVIEW YOUR ORDER BEFORE SUBMITTING AND VERIFY THE FOLLOWING: 

Quantities: Check through your order to verify you are purchasing the correct quantity of each item. 

Shipping address: Verify you entered the correct shipping address and zip code (watch out for typos!) 

Heat: If our Heat Warning is shown on a product, you MUST follow our guidelines for us to guarantee the heat sensitive items arrive safely.  If ALL the guidelines are not followed, we will NOT resend the melted items. 

Taste: We cannot be responsible if you don’t like the taste of a product you ordered. If you are unsure about the product, please contact us before you order. 

If you have any concerns or specific requirements, please call us before you place your order: 

  

HEAT SENSITIVE ORDERS (HOT WEATHER ISSUES): 
As stated on our FAQ page, and listed above under Return Policy – Heat, boldersnacks.com cannot accept returns of edible items. cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace any product before reviewing the delivery circumstances and whether our heat guidelines were followed at the time of order. We cannot refund orders for heat-related issues if you don’t follow our guidelines. 

If the order arrives melted or in an unusable condition after following our guidelines, a claim must be submitted within five (5) days after physical receipt of merchandise (tracked by FedEx/USPS).  Please keep all the packaging materials (we need a minimum of 3 pictures) of the damage in case a claim needs to be filled with the shipping service.  

  

CANCELLATIONS: 
Our TEAM will often pull, pack, and ship an order within minutes of your order being placed.  As soon as an order is processed it cannot be cancelled or changed. You can call us and check whether an order has been released to the shipping department and if it has not, we are happy to process your cancellation. However, if our customer service representative notes the order is already at the warehouse, they will be unable to cancel or change it. We appreciate your understanding on this matter and we always try to accommodate our customers as much as possible.  So please take the time to carefully review your orders before completing the order. 
 
INCORRECT SHIPPING ADDRESS: 
If the customer provides the wrong address when placing an order, the following shall apply: 
 
-If the order is returned to boldersnacks.com in good condition: Customer will be responsible for the full cost of shipping as well as a fifteen percent (15%) restocking fee.  The restocking fee will be charged to the original form of payment. 
 
-If the package is returned to boldersnacks.com but the contents are damaged or if the package is lost: We cannot issue a refund. 
 
If the package is in transit and the customer requests a shipment intercept/address correction: 
There is nothing that can be done. 

 
SHIPMENT REFUSAL: 
If shipments are refused, ALL shipping costs will be charged to the purchaser's original form of payment. 

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MISSING ITEMS: 
Upon receipt of your order if you find a discrepancy as to a missing item, a claim must be submitted within three (5) business days of receipt (tracked by FedEx/USPS tracking). We will examine our shipping records to compare items ordered with the physical weight of the package.  After determining if the package was damaged in route or if it was shipped short the item, we will either issue a store credit/refund or reship accordingly. 

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INCORRECT MERCHANDISE: 
Upon receipt of your order if the incorrect merchandise is received, we will do our best to correct the issue in a timely manner.  We will re-ship the correct merchandise using the shipping service level purchased at the time the order was placed. 

For example, if the incorrect merchandise was shipped using FedEx Ground, it will be re-shipped using FedEx Ground. 

If you ship using an expedited shipping method we will resend using the same method of shipping. 
We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit/refund accordingly. 

Please note that we are unable to issue credit for any product that is opened or removed from original packing. 
 
Also note that for credit/refunds to be issued, notification of order discrepancies must be made within three (5) business days of receipt (tracked by FedEx/USPS) 

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SPECIAL ORDERS: 
No returns/refunds can be granted on Special Order Items.